Garment Care

• What should I do if I spill something on my clothes?
If you spill a liquid on your garments take a deep breath. Before you apply water or club soda, think again. DO NOT put these fluids on the stain!!! Please don't rub the spot either, simply blot the spill with a clean, light colored cloth or paper towel. Avoid colored napkins, as the dye used to color the cloth/paper can easily be transferred to your garment. Once you are able to change your clothing, bring it to your local Storchak Cleaners as soon as possible. The quicker we treat the stain, the more likely we are to be able to remove it. Let us do your dirty work!
• Should I rub a spill?
No. We suggest that you simply blot the spill with a clean, dry, light colored cloth or paper towel. Avoid applying stain remover or water/club soda. Simply bring your garment to your local Storchak Cleaners.
• Can I use stain removers on spills before I bring them into Storchak Cleaners?
We ask that you don't use any stain removing products prior to your visit. Store bought stain removers often react with the dry cleaning solutions we use as they are designed to work with water.
• I've heard that if I put hair spray on ink marks they are easier to get out, is this true?
Most hair sprays contain alcohol which often leaves its own stain. If you get ink on your garment let us try to work it out.
• I did everything you suggested and still the stain didn't come out! Why?
Unfortunately, some stains we just cannot remove. There are a number of variables that effect our ability to remove stains and sometimes its just impossible. If this is the case, please know that we did everything possible to get the stain out.

Customer Service Questions

• What are your hours of operation?
All Storchak Cleaners stores are open to serve you from 7:00 am to 7:00 pm, Monday through Friday, and 9:00 am to 4:00 pm on Saturday. Some days stores are opened until 8:00 pm. We suggest to check local listening for each store. We are closed on Sundays.
• Why do I have to pay in advance for some services?
Some of the services required contracting with outsource vendors. We have to prepay to those vendors the work to be done in timely manner.
• What forms of payment do you accept?
For your convenience we accept cash, checks and all major credit cards.
• How long do you keep old orders?
We are not responsible for orders left at our locations longer than 30 days. For those orders that are left at Storchak Cleaners for longer than 30 days, we will donate these items to local charities.
• Why was my garment rejected?
Certain garments might be rejected because they are damaged so they cannot be safely cleaned. There are also times where clothing with EXCESSIVE amounts of pet hair might be rejected. This is to insure that the hair isn't transfered to our other customers garments.
• Can I pick up my clothes after the store has closed if I see an employee still there?
Unfortunately, to insure the safety of both our staff and customers we are unable to open the doors once the locations has locked its doors.
• How can I find the closest Storchak Cleaners location to my home or place of work?
The best way is to use the Store Locator on the "CONTACT US" page. You can also call (651) 405-8171 and a complete listing of locations will be provided.
• In order to offer these low prices, are you taking any shortcuts in cleaning or customer service?
Not at all. In fact, when you visit Storchak Cleaners, you will find the latest technology in the industry and the most efficient production processes. And our service is second to none. We strive to exceed your expectations by greeting you with well-trained employees that understand that the quality of our service is how we create a lasting impression on all our customers.
• If I have a customer service related question, who should I talk to?
The person best able to help you resolve any concerns is the Store Manager of the location where you received service. They will know how to best address your concern. If you have home/office delivery questions you can call at (651) 405-8171 or e-mail to accounts@storchakcleaners.com and address your questions to Paul Johnson.